FREQUENTLY ASKED QUESTIONS

SHIPPING AND DELIVERY

  • We ship all orders from our warehouse in Munich, Germany.

  • We currently ship to all European Union (EU) countries. Please note that we do not ship to non-EU countries including the United Kingdom and Switzerland yet.

    This may changed in the future.

  • We offer delivery with DHL. Free Shipping will be offered on orders over 300 €.

    Germany:

    Premium Standard Shipping: 7.00 €

    International (EU countries):

    Premium Standard Shipping: 15.00 €

  • Shipping costs are paid by the customer unless the total order amount exceeds 300€ in which case we offer complementary shipping.

  • Once confirmed, we'll dispatch your item within 2 business days. Pls note that this refers to DIRECT ORDER items on stock. For MADE TO ORDER items pls allow the delivery time mentioned on the product page.

    Germany:

    Premium Standard Shipping: 3-5 working days

    International (EU countries):

    Premium Standard Shipping: 3-8 working days

    Please note that delivery times are estimates and may vary due to factors beyond our control.

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

  • If your order has not arrived within the estimated delivery time, please check your tracking information for updates. If you still have concerns, feel free to contact our customer support team at clientservices@numero202020.comfor assistance.

  • If your order hasn't arrived within the estimated timeframe, we suggest checking your order status from "Order History" in your account, ensuring that the delivery address is accurate. In case of a missed delivery, please contact the responsible carrier. For further assistance, feel free to reach out, and we'll be happy to help you.

  • If your order hasn't been dispatched yet, we can change the address. To do this, please contact our customer care team and have your order ID ready.

    Once the order has been shipped, re-routing is not possible. You can try reaching out to the carrier to see if they can assist from their end.

  • Are items damaged or missing due to shipping? In this case, please proceed as follows.


    Please file a damage report with DHL within seven working days of delivery and inform our customer service about it. clientservices@numero202020.com

    To report the damage to DHL, please:

    1. Fill out the DHL damage report form – either in your browser or after downloading it.

    2. Print out the fully completed form and sign it.

    3. Submit the form together with the damaged shipment, including all available shipment components and the original packaging materials, to a DHL post office.

    Please send us a photo or scan of the stamped copy of the damage report from DHL via email as an image or PDF file.

    The package will remain with DHL for the initial recording and assessment of the damage case but will be delivered back to you approximately 15 days after the claim has been received, along with the inspection result. If desired, a return to NUMÉRO202020 can also be arranged instead.

    We strive to provide you with the best shipping experience possible. If you have any other questions or concerns, please do not hesitate to contact us at clientservices@numero202020.com

RETURNS

  • We hope you enjoy your purchase, but if it doesn't quite fit what you had in mind, we understand. You have 14 days to return items after receiving your order. Returns made after 14 days will not be refunded.

    Please note: items must be unwashed, unworn, and in perfect condition for a refund. If the returned item is dirty, we reserve the right to deduct a €10 cleaning fee from your refund.

    Return fees are the customer's responsibility and are not refundable.

    We’re committed to making your return process as smooth as possible. Since we’re a small business, we handle all returns at a single location to streamline the process. To make this work efficiently, we kindly ask that you use DHL for all returns.

    Why DHL?

    We partner exclusively with DHL for returns because it allows all packages to be delivered to one central access point. This ensures that your return is processed quickly and that we can get your refund to you as soon as possible. Unfortunately, we’re not able to collect returns from multiple carriers like UPS or Hermes for now, so using DHL is a must.


    What You Need to Do:


    1. Use DHL:

    Please ensure you use DHL to send back your return. Please make sure to use a DHL service that includes a tracking number. The return is your responsibility until it arrives at our warehouse, and using a tracking number ensures that you can monitor the delivery. We strongly recommend this as we cannot be held liable for any packages lost during transit.

      

    2. Complete the Return Form:

    Inside your package, you’ll find a return form. Please fill it out with your order number, the item you want to return, the reason for your return and the name and address you used when placing your order. This information is essential for us to identify your return quickly and process your refund without delay.


    3. Send it back:

    Carefully pack the items you want to return (hangtag and extra packaging included) and send it within the original packaging back to us. The return address will be provided on the return form included in your package and here for easy reference:

    NUMÉRO 202020 MORMANN & ZOET GbR, Rupprechtstr. 18a, 80636 München, Germany

    We truly appreciate your support and understanding. By following these steps, you help us keep things running smoothly and ensure that you receive your refund as fast as possible.

    If you have any questions or need assistance, please don't hesitate to reach out to us at clientservices@numero202020.com

  • We don't offer direct exchanges, but you can return the item and place a new order with ease. You'll receive a refund for the original item, minus the shipping cost, in accordance with our Return Policy.

  • We apologize for any inconvenience caused. Please reach out to our customer care team we'll sort it out for you right away!

    You'll receive a free return label, and if possible, a replacement will be sent once your return has arrived at our warehouse. The availability of an exchange depends on our current stock.

  • Once our warehouse has received your item(s) and confirmed they are in their original condition, we will process your refund to the payment method used for the purchase.

    This usually takes up to 5 business days from the time the return shipment is delivered. If you paid with PayPal, you can expect the credit to appear in 3-5 business days. For credit card payments, it may take 5-7 business days for the credit to appear, depending on your card provider's processing time.

DIFFERENT ORDER TYPES

  • DIRECT ORDER PROCESS

    Our NUMÉRO 202020 direct order products are already in stock at our facility in Germany. This means that the moment you complete your order, we make sure to carefully pack your garment as soon as possible to ensure a seamless and prompt delivery.



    ORDER PLACEMENT

    Simply select the item you desire from our direct order collection and proceed through our straightforward checkout process.



    PREPARATION

    Within 24 hours of placing your order, our dedicated team carefully hand-packs your item. Each product is handled with the utmost care and attention to detail, wrapped lovingly to ensure it reaches you in perfect condition.



    SHIPPING

    We partner with DHL to guarantee swift and reliable delivery. You can expect your order to arrive at your doorstep within three to four business days.



    THANK YOU

    Thank you for choosing and trusting us. We hope that every item you receive brings a touch of delight and enhances your personal style. Use this text to share information about your brand with your customers.

  • MADE TO ORDER PROCESS

    This NUMÉRO 202020 garment is carefully made to order in Germany. The fabric and all necessary materials are on stock. Production takes between 4 to 6 weeks as every order will be produced exclusively for you.

    At NUMÉRO 202020 we deeply value sustainability, exclusivity, and the personalized touch of handcrafted garments. This is why we offer a unique made-to-order process for selected items, ensuring that each piece is crafted especially for you, avoiding overproduction and waste. When you choose a made-to-order item, here's what you can expect:

     

    ORDER PLACEMENT

    Select your desired made-to-order item and proceed through our straightforward checkout process. Your order will then be sent to our dedicated team.

     

    PRODUCTION PROCESS

    Instead of having large quantities of products sitting in stock, we maintain a curated selection of premium fabrics and trimmings. Once we receive your order, it is forwarded to our specialized factory in Germany. Here, skilled artisans will meticulously handcraft your garment, a process that typically takes between four to six weeks.

     

    QUALITY ASSURANCE

    Every piece is created with the highest standards of craftsmanship, ensuring that your item is not only beautiful but also durable and unique.  

     

    SHIPPING

    Upon completion, your made-to-order item will be carefully packed by hand and shipped via DHL. You can expect delivery within three to four business days after the production period. This approach allows us to create exclusive garments tailored to your order, significantly reducing waste and ensuring that no materials are unnecessarily used.

     

    YOUR SUPPORT

    By choosing made-to-order, you are supporting a small, dedicated brand that values quality over quantity and sustainability over mass production. Please note that while we strive to complete your order within the estimated timeframe, high demand may sometimes extend the production period. We are committed to keeping you informed and ensuring your patience is rewarded with a truly exceptional piece.  

     

    THANK YOU

    Thank you for supporting our vision of sustainable luxury and for choosing a garment crafted especially for you. We are excited to bring your personalized piece to life.

  • ORDER REQUEST PROCESS

    At our NUMÉRO 202020 online store, we are committed to offering our customers the pinnacle of exclusivity and bespoke craftsmanship. For our most unique and high-fashion items, we provide an Order Request process. This process allows you to express interest in exceptional pieces made from rare and special fabrics, crafted only when a sufficient number of requests are received. Here’s how the Order Request process works:


    EXPRESS YOUR INTEREST

    Browse our exclusive collection and select the item you desire. Instead of purchasing immediately, you can submit an order request to indicate your interest.


    GATHERING REQUEST

    Once we receive a minimum number of requests for a particular item (for example, five requests for an exclusive coat), we contact you, so that you're able to place your order officially. 


    ORDER CONFIRMATION

    After you confirm your interest, you can place your order directly through our online shop. After that we initiate the production process.


    FABRIC PRODUCTION

    We place the order for the fabrics required for these high-fashion items at our partnes in Italy. This process typically takes around two until three months. As soon as the fabrics arrive in Germany, the production process for this special order starts. The production time for the garments themselves is an additional three until four weeks.


    COMMUNICATION

    Throughout this period, we maintain open communication with you. Once the fabric production is underway and we have a precise timeline, we will contact you to confirm your interest and provide the estimated delivery date.


    CRAFTING YOUR GARMENT

    Following your order confirmation, our skilled artisans will meticulously craft your garment, ensuring it meets our high standards of luxury and quality.


    SHIPPING

    Once completed, your bespoke item will be hand-packed with care and shipped via DHL, arriving at your doorstep within three to four business days.


    YOUR SUPPORT

    This process allows us to offer extraordinary items that are tailored to your desires without committing to unnecessary production. By choosing an Order Request, you are engaging in a collaborative and exclusive fashion experience, supporting a small brand dedicated to high standards and sustainability. Please note that timelines may vary based on the complexity of fabric production and demand, but we are dedicated to keeping you informed every step of the way.


    THANK YOU

    Thank you for embracing our vision of high fashion and sustainability. We are excited to create something truly exceptional for you.

SIZE GUIDE

  • Please refer to the specific SIZE GUIDE on each product page for specific measurements.

    To make sure that you're selecting the right size, we recommend to compare the measurements provided by us with the measurements of the garments you already have in your wardrobe.

    Technical sketches within the Size Guide should help you to easily understand how to measure correctly.

    Most of our fits are oversized so its easier to measure the garments instead of your body.

    Additionally, you can reach out to our customer care team for personalised assistance regarding the different fits.

  • Yes, we create every pattern in collaboration with a highly skilled pattern maker here in Germany. Each fit is meticulously designed, tested and refined to ensure that our garments provide a perfect and exclusive fit, unlike anything you'll find elsewhere.

  • Our clothing is designed with an oversized fit, offering a relaxed and roomy feel. Each piece is gender-neutral, carefully crafted in collaboration with a skilled pattern maker to ensure it works seamlessly for both men and women.

    Our garments are thoroughly tested and adjusted, with special attention to proportions like arm length and overall length, to ensure the perfect fit for everyone.

    We prioritize unique grading to maintain the integrity of our oversized designs.

    We recommend to compare the measurements in the Size Guides with your favorite fits in your wardrobe instead of just ordering your regular size. This will make sure that you're fully satisfied with your purchase.

CARE GUIDE

  • Please refer to the specific CARE GUIDE on each product page to ensure your garments receive the best care. By following these guidelines, you'll help your items remain a cherished part of your life for years to come.

We would like to welcome you to our NUMÉRO 202020 family. We're excited to share our story, exclusive collections and creative stories with you.